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Return Policy

We strive to provide you with top-quality products and a seamless shopping experience. If, however, you receive a damaged product, we offer the following return options:

1. Full Refund: You have 30 days from the date of purchase to return the damaged product for a full refund. To be eligible for a refund, you must provide photo proof of the product's damage.
2. Replacement Product: If you prefer a replacement, we can send you another unit once we receive photo proof of the damaged product. You must return the damaged product with all its original components and packaging if you with to return.

Return Process:

To initiate a return, please follow these steps:

1. Email us: Contact our customer support team via email at support@ropefreedom.com to inform us of the damage.
2. Provide Photo Proof: Attach clear pictures that clearly display the damaged product, its packaging, and all included components.

Our customer support team will review your request and respond promptly to guide you through the return process. We aim to make your return experience as smooth as possible.

Thank you for choosing our products, and we appreciate your understanding in adhering to our return policy for damaged items. Your satisfaction is our priority, and we look forward to resolving any issues to your complete satisfaction.

Shipping Policy

At Rope Freedom, we are committed to providing you with a reliable and efficient shipping experience. Here are the details of our shipping policy:

Shipping Times:

• Worldwide Shipping: Our standard worldwide shipping typically takes between 8 to 15 days from the date of purchase.
• Priority Shipping: For expedited delivery, we offer priority shipping with an estimated delivery time of 5 to 11 days.

Shipping Costs:

• Regular Shipping: We are pleased to offer FREE standard shipping on all orders.
• Priority Shipping: For those who wish to receive their orders faster, we provide priority shipping for an additional charge of $7.

Tracking:

We value transparency and convenience for our customers. Therefore, all products shipped from Rope Freedom will include a tracking service. Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress and estimated delivery date.

Please note that shipping times may vary due to factors beyond our control, such as customs processing and local postal services. We recommend allowing some additional time for unforeseen delays.

We are dedicated to ensuring your order reaches you in excellent condition and as promptly as possible. If you have any further questions about our shipping policy or require assistance with your order, please don't hesitate to contact our customer support team at support@ropefreedom.com.

Thank you for choosing Rope Freedom, and we appreciate your trust in our products and services.

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